Teleforce’s AI Sentiment Analysis solution uses advanced Natural Language Processing (NLP) and machine learning to understand the emotions behind customer messages. Whether it’s social media, call transcripts, reviews, or chat, our system uncovers sentiment trends in real time—giving businesses a powerful tool to boost engagement, prevent churn, and make data-driven decisions.
Track sentiment across social media, call logs, email, chat, reviews, and surveys in one place.
Instantly identify whether a message is positive, negative, or neutral—and respond accordingly.
Detect complex emotional cues like frustration, satisfaction, sarcasm, or excitement.
Tailor sentiment rules for retail, healthcare, banking, telecom, and more.
Monitor spikes in sentiment and get automated alerts to act quickly when things go south.
Compare your brand’s sentiment score against competitors to improve positioning and perception.
Catch dissatisfaction early and respond before issues escalate.
Use real feedback from reviews and surveys to improve features and service quality.
Track brand mentions across platforms and know how people really feel about you.
Get digestible sentiment dashboards that sales, support, and marketing teams can use instantly.
Use it as a plug-and-play module or fully integrate it into your CRM and automation stack.
Automatically tag and group customer feedback by sentiment, urgency, and intent to streamline response workflows.
Get answers to common questions about our AI Sentiment Analysis