A Call Management System is a smart solution that helps businesses handle incoming and outgoing calls more efficiently. It automates call routing, queues callers during high volumes, records conversations, and provides real-time analytics—all from a single dashboard.
With features like live monitoring, call logs, and CRM integration, it ensures smoother communication, better customer experience, and improved team performance—without the need for traditional hardware.
Ensure every customer gets the attention they deserve. With shared numbers and flexible ring group settings, you can customize your team’s ring order—ring agents one by one, in groups, round robin, or all at once—to reduce wait times and never miss a call.
Help customers reach the right person faster. Use intuitive phone menus to guide them to the appropriate team member, minimizing unnecessary transfers and improving satisfaction.
Keep your customers informed, even after hours. Use custom voicemails and automatic replies to communicate availability, manage missed calls, and maintain a consistent, professional presence.
Prioritize follow-ups with real-time call views. Instantly identify customers who need attention and monitor your team’s performance with live metrics—so nothing slips through the cracks.
Equip your team with local and toll-free numbers across the world. Whether you’re scaling up or organizing by department, you can assign personal numbers to each team member and shared numbers to teams for better visibility and collaboration.
Keep everyone aligned with shared inboxes, so your team knows who’s handling what. Use internal comments and tags to bring teammates into conversations when their input’s needed—eliminating silos and improving customer response times. With real-time CRM data, anyone on your team can jump in with full context, no matter who started the conversation.
Gain visibility into every customer interaction through a robust analytics dashboard. Monitor performance, listen to recorded calls, and provide targeted coaching using AI-generated summaries. Highlight key call moments to give precise feedback and help your team grow faster.
Whether you're working from a laptop or phone, you can call and text with ease—no desk phones or special equipment required. Use our desktop and mobile apps to communicate from anywhere in the U.S. and Canada, and enjoy full sync across devices for a seamless experience.
Your customer data is protected with end-to-end encryption, role-based access control, and secure audit trails. Teleforce complies with industry standards like GDPR, HIPAA, and SOC 2—so you can scale confidently, knowing your communications are always secure and compliant.
Directs incoming calls to the most appropriate agent or department using AI-powered logic, reducing wait times and accelerating issue resolution.
Analyzes call data to deliver actionable insights on customer behavior, agent performance, and overall operational effectiveness.
Facilitates instant customer connections with a single click from CRM systems, websites, or mobile apps—streamlining outreach and response.
Records and monitors calls for quality assurance, employee training, regulatory compliance, and dispute resolution.
Integrates seamlessly with CRM platforms and third-party applications, enabling centralized and efficient customer interaction management.
Enables real-time monitoring of call activity, helping supervisors track productivity, call volume, and service performance.
Automates customer interactions through customizable phone menus, guiding callers efficiently while reducing agent workload.
Supports call management across multiple devices, empowering remote and on-the-go teams with consistent, flexible communication.
Seamlessly hand off calls to another team member with warm transfers. Provide context during the transfer so customers don’t have to repeat themselves.
Get answers to common questions about our call management system